Privacy Policy

When you create an account or sign in to InnchatAI, we may collect basic account information such as your name, email address, phone number, organization name, and profile picture if available through your sign-in provider.

If you sign in using Google, we use Google authentication only to verify your identity and create your account. We may receive basic Google profile information such as your name, email address, and publicly available profile picture.

We do not access, read, collect, or store your Gmail emails, Google Drive files, Google Docs, or any other private Google account data unless you separately choose to connect such services in the future and give explicit permission.

We may also collect business information that you provide while using InnchatAI, including uploaded FAQs, documents, website content, business details, lead information, customer inquiries, WhatsApp conversations, website chat conversations, and organization settings.

When you subscribe to a paid plan or place an order, we may collect billing-related information such as your name, email address, selected plan, payment status, and transaction reference. Payment processing may be handled by a third-party payment provider. We do not store your full card, UPI, or banking details on our servers.

We use your information to provide, operate, maintain, and improve InnchatAI. This includes creating and managing your account, enabling AI replies, managing WhatsApp and website conversations, capturing and organizing leads, processing subscriptions, providing support, and sending important service-related updates.

Your business data and uploaded knowledge base content may be used to help your AI agent respond more accurately to your customers. We do not sell your personal information, business data, or customer data to advertisers or third parties.

InnchatAI may process customer messages, lead details, and conversation history on behalf of your business. This data is used to support your business workflow, including replying to inquiries, qualifying leads, creating chat history, and helping your team manage conversations.

You are responsible for ensuring that your use of InnchatAI complies with applicable laws and platform rules, including obtaining any required customer consent for WhatsApp communication, broadcasts, marketing messages, and data processing.

We implement reasonable technical and organizational measures to help protect your information from unauthorized access, misuse, loss, or disclosure. These measures may include secure authentication, controlled access, organization-level data separation, encrypted storage where appropriate, and secure infrastructure practices.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

We may share limited information with trusted service providers who help us operate InnchatAI, such as authentication providers, hosting providers, database providers, AI providers, payment processors, communication platforms, analytics tools, and support tools.

These providers are only given access to information needed to perform their services. We may also disclose information if required by law, regulation, legal process, or to protect the rights, safety, and security of InnchatAI, our users, or others.

We keep your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, prevent abuse, and maintain business records.

You may request deletion of your account or organization data by contacting us. Some information may be retained where required for legal, billing, security, or operational reasons.

InnchatAI may use cookies or similar technologies to keep you signed in, remember preferences, improve site performance, and understand general usage of our website and application.

You can control cookies through your browser settings. Disabling cookies may affect certain features of the platform.

You may update certain account and organization information from your dashboard. You may also contact us to request access, correction, or deletion of your personal information, where applicable.

You can stop using InnchatAI at any time. If you want your account or organization data removed, please contact us using the details below.

InnchatAI is intended for business use and is not directed toward children. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date on this page. Continued use of InnchatAI after changes means you accept the updated policy.